How to Request Support

Employees at APCSD can use "Track-It" to request support from either the Technology office or the Maintenance Office.

 

In order to use track-it, you must be logged into the local network (apccurr)

Note that students do not have access to "Track-it"

To login to Track-it!

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Login to Track-It      

Check out our Technology FAQ's

To enter a new request once you are logged into Track-It

Click on "enter a new work order"

Fill in the fields and be as descriptive as possible.
The more information we have concerning your request, the easier it will be for us to help you.

YOU MUST FILL IN THE CATEGORY FIELD BY USING THE DROP DOWN MENU

category

Important - if your request is specific to a certain computer, you must include the computer name in your request.

How do I know my computer name if the sticker was torn off the computer?  Right click on my comptuer - click on properties - look for the computer name tab.  Your computer name is there.  You probably want to label your computer so you don't have to go through those steps again.