How to Request Support

Employees at APCSD can use "Track-It" to request support from either the Technology office or the Maintenance Office.

Note that students do not have access to "Track-it"

Using Track-it On Campus Using Track-it Off Campus

 

To login to Track-it!

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Login to Track-It      

Check out our Technology FAQ's

To enter a new request once you are logged into Track-It

Click on "enter a new work order"

Fill in the fields and be as descriptive as possible.
The more information we have concerning your request, the easier it will be for us to help you.

YOU MUST FILL IN THE CATEGORY FIELD BY USING THE DROP DOWN MENU

category

 


When using this portal please put as much information as possible including your computer name ex: apcsd_lt_xx. 

 

Important - if your request is specific to a certain computer, you must include the computer name in your request.

How do I know my computer name if the sticker was torn off the computer?  Right click on my comptuer - click on properties - look for the computer name tab.  Your computer name is there.  You probably want to label your computer so you don't have to go through those steps again.