Chromebook FAQ's

  • General handling and care of your Chromebook. 

    The following are general handling and care of your Chromebook. 

    Charging

    • SHUT DOWN the Chromebook by pressing the power button at the end of every day. This will prevent unnecessary drain on the battery and speed up charging time.

    • Avoid bending the charger's cord at sharp angles.

    • Position your charger so that you won't roll over the cord with a chair, or catch the cord in the sharp edges of desk drawers.

    • Be careful and gentle as you connect and disconnect the power cord. 

    Exposure

    • Keep liquids away from your Chromebook. Liquids damage the electronic components of your
    chromebook causing corrosion.

    Dropping

    • Dropping may cause damage to internal parts or lead to a broken screen or other damage.

    • Keep your Chromebook away from the edges of tables and desks.

    • If walking away from your desk, make sure you close the chromebook lid.

    The Screen

    Your Chromebook’s LCD Display is a sensitive component. If you drop your Chromebook, slam the lid shut, and/or expose it to excessive pressure or weight, it may crack.

    • Make sure you don't have anything between the screen and keyboard as you close the case.

    • Make sure you don’t put anything between the device and the case it resides in.

    • Don't place items on top of your Chromebook as the weight can cause damage to the
    screen.

    • Use a damp (water), soft, lint-free cloth to clean the computer's screen and exterior. You can also use packaged pre-moistened eyeglass lens cleaning tissues to clean the screen.

    • Avoid getting moisture in any openings. Do not spray liquid directly on the computer.

    • Don't use aerosol sprays, solvents, or abrasives. 

    Carrying

    • Be sure to use both hands if you are moving your Chromebook when it is in the open position.

    • Never lift or carry your Chromebook by the screen as you can break the screen. It is safer to close the Chromebook before moving.

    • Don't squeeze your Chromebook case. You can damage internal components and/or the screen.

    Authorized users

    • The Chromebook is assigned to you for your use alone.

    • Don't allow others to use your Chromebook.

    • Remember you are responsible for any damage or misuse.

    • Keep away from small children and pets.

    • Keep Chromebook in a secure area when not in use. Do not leave your Chromebook sitting in an empty classroom or any other area.

    Leave Repairs to Experts

    Under no circumstances should you open and attempt to repair your Chromebook.
    Touching the wrong components may not only damage the computer, it may void the warranty and seriously hurt you. Let a district technician handle any repairs.

  • How do I use a Chromebook?

    Power on the Chromebook

    Login with your @apcsd.org credentials

    The Chrome OS will now load and you are ready to use the chromebooks.

  • How do I change my Google Password?

    How to Change Your Password on Your Chromebook

    Start by opening a new Chrome browser window.

    Select your profile photo in the upper-right, then select Google Account. 

    Select Sign-in & security.

    Scroll down until you see the Signing into Google section, then select “Password.”

    Enter your current password.

  • How can I make my home wifi better?

    Now that we are using our home internet more we have had many questions on speed and connection. Below are some tips to help you improve the functionality of your home network. 

     

    Before we begin, take an internet speed test. You want to know the speeds you have now so you can compare results as you go through each step—that way you know if it’s helping.

    After you get your results, compare them to the speeds you’re supposed to be getting from your internet service provider (ISP). You can find this in your online account or on your internet bill. That way you know if your speeds are actually underperforming, or if it’s just time to upgrade to a faster plan.

    If your speeds are near where they should be, but you find yourself running into internet speed issues, you’re probably overwhelming your current connection and need a faster internet plan.

     

    1.   Turn things off and on again.

    Do it to your router. Do it to your modem. Do it with the devices you have connected to Wi-Fi. Everything needs a break once in a while—but especially your modem and router.

    Your modem translates internet signals between your home network and the ISP. If your internet is acting up, resetting your modem is a good place to start troubleshooting. You may be able to fix modem issues with a quick power cycle. Sometimes you have to call your internet provider to reset your modem on its end to make sure your modem is properly calibrated to be compatible with your ISP’s signals.

    Your router could also benefit from a quick reset to clear its memory and give it a fresh start on tasks that were bogging it down before.

    It might seem simplistic, but turning your home networking equipment off and on again can really give your network a boost. We recommend rebooting your equipment regularly—at least once every few months.

    2.   Move your router to a better location.

    Wi-Fi can travel only so far, and its signals can get interrupted or blocked by walls, floors ceilings, furniture, appliances, and basically any large physical object. They can also get interrupted by radio waves from other devices, including cordless phones, baby monitors, microwaves, and Bluetooth speakers.

    So if your router is stuck in a corner of your home, you may have issues with Wi-Fi at the other end of your home. The best place for your router is in a central location, near where you use the internet most often. Don’t relegate your router to a basement or closet—that’s just setting yourself up for connectivity issues.

    3.   Adjust your router’s antennas.

    Many routers have internal antennas—meaning that they’re built in to the body of the device and you can’t adjust them. If that’s the case for you, skip this step.

    But if you do have adjustable antennas on your router, try reconfiguring them. Router antennas are usually omnidirectional, which means they send out signals in all directions perpendicular to the antenna. For example, a vertical antenna sends out Wi-Fi signals horizontally, and vice versa. So if you need to stretch your Wi-Fi signals to multiple floors, adjusting an antenna to sit horizontally to spread Wi-Fi signals up and down could help.

    4.   Make sure you’re on the right frequency band.

    Modern routers work primarily on two radio frequency bands: 2.4 GHz and 5 GHz. The band you use for your connections can affect your speeds and the quality of your connections at different distances from your router.

    The 2.4 GHz band has been used for Wi-Fi since the beginning, but it’s also used for a ton of other wireless communications, so the airwaves in this frequency can be a little crowded. This band also has slower max speeds than 5 GHz, but its range is better.

    The two frequency bands often appear as two separate Wi-Fi networks. So to reorganize your connections, you should log off incorrect bands and reconnect to the correct band on each device.

    Connections best for 5 GHz band:

    • Gaming consoles
    • PCs
    • Smartphones
    • Smart TVs

    Connections best for 2.4 GHz band:

    • Smart speakers
    • Smart home devices
    • Security cameras

    5.   Prune unnecessary connections.

    If you’re running low on bandwidth, you should prioritize your connections. Everything connected to your network should be essential.

    Going through all your network connections may take a while, but the simplest way of doing it is to change your Wi-Fi passwords. Then you’ll have to log back in to your network with the new password on every device you use. This is a good way to clear unnecessary connections that you may have forgotten about—for example, that emergency cell phone you keep turned on that has been quietly downloading updates.

    6.   Change your Wi-Fi frequency channel.

    Beyond making sure your connections are on the correct Wi-Fi frequency band, you can also change your router’s frequency band channel. Basically, there are a few different channels within each frequency band, and you can choose which one to use. Most routers automatically choose this for you, but they sometimes choose wrong.

    Frequency channels can get crowded, so if you and all your neighbors are using the same channel in the 2.4 GHz frequency band, that could affect your Wi-Fi speeds. To find the best Wi-Fi channel, you can use the Wireless Diagnostics feature on a Mac computer (hold the option key and click the Wi-Fi status bar in the top right corner of your screen to access). For Windows, you’ll need an app like NetSpot. Both of these should recommend the best Wi-Fi channels to use.

    To change your Wi-Fi to the best channel, you’ll need to go to your router’s online interface. You can do this by typing your router’s IP address into a web browser and logging in. Once logged in, look for your Wi-Fi settings. The option to change your band channel should be there.

    7.   Update your router’s firmware.

    Since you’ve already logged in to your router’s interface to check your Wi-Fi channel from step six, you might as well check to see if there are any available firmware updates. Updating your router keeps it as secure as possible and up to date with the latest software fixes for known problems.

    Many newer routers have automatic firmware updates, but if your router doesn’t, you should periodically check for them to make sure your router works as fast as possible.

    8.   Replace your router.

    Tech advances quickly. A top-of-the-line router from just a few years ago may not cut it anymore, especially if you’ve added more devices to your network or have moved to a larger home. And if the last time you replaced your router was before 2014, you’re probably working with one that’s two Wi-Fi generations old.

    Wi-Fi 6 (802.11ax) is still fairly new, but it’s much better at organizing connections between multiple devices than its predecessors. That also makes it better for home networks juggling multiple smart home devices, computers, tablets, and smartphones at the same time. But Wi-Fi 6 routers are still pretty expensive.

    Routers with the previous Wi-Fi 5 (802.11ac) standards are more accessible and still good buys. When shopping for a new router, we recommend looking for one that uses both 2.4 GHz and 5 GHz frequency bands, uses a network management app, and is capable of handling top speeds that are faster than your current internet plan.

    9.   Extend your Wi-Fi network.

    If your router is in a perfect, central location but you’re still having speed or connectivity issues in certain areas of your home, you may need to add a device that can stretch your network’s range.

    There are a few different devices you can use to increase the reach of your network:

    • Wi-Fi boosters sit between your router and the dead zone and either amplify or redistribute existing Wi-Fi signals into the new area.
    • Wired access points connect to your router via an Ethernet cable and can distribute Wi-Fi and LAN signals as an extension of your router, similar to a Wi-Fi booster. Many devices can be used as access points, including old routers.
    • Powerline extender kits come with two devices—you connect one to your router via Ethernet and plug it into an outlet. You plug the second one in where you want better Wi-Fi, and the internet signals travel through your electrical wiring.
    • Mesh Wi-Fi systems replace your router with one or more devices that work together to create a Wi-Fi network that covers your whole home from multiple points.

    While all these work to push your Wi-Fi farther, the best one for your network depends on what your home is like. If you have just one stubborn dead zone, a booster would probably be a good fit. Mesh systems are better for full-house coverage if your home is particularly large or has a complicated layout. And using an access point would be ideal if your house is wired with Ethernet.

    10.   Upgrade to faster internet.

    While we hope these tips will do the trick for you, sometimes your internet connection is simply too slow to sustain your internet consumption. If that’s the case, you’ll need to upgrade to a faster internet plan to get better Wi-Fi speeds.

    Unsure what internet speeds you need to support your online habits? Check out our guides to internet speed for online gaming and video streaming requirements.

  • I lost my Chromebook. What do I do?

    If you have misplaced your chromebook please contact the school immediately. The Technology Office will look on our network for the last login location of the device. 

    If the device is unabled to be located unfortunately there is a cost associated with a replacement device. Please contact your School for more information. 

  • Chromebook won't turn on or won't charge

    First, check if the battery is charging by plugging your Chromebook into a power outlet. (Usually, you'll see a light turn on.)

    If your Chromebook is charging, let it charge for at least 30 minutes. 

    If your Chromebook still isn't charging:

    1. Check if the charger or adapter cables are completely plugged in, both to your Chromebook and the wall.
    2. Make sure that the power outlet is working.
    3. Unplug your charger from the wall and your Chromebook.
    4. Plug your charger back in to your Chromebook, then the wall.
    5. Charge the device for at least 30 minutes.

    IMPORTANT  -  Trouble Shooting information
    - We ask that when you charge the battery, you plug the charger directly into the wall outlet and not a power strip.

    - Notice that there is a charging port on both the right side and the left side of the chromebook.
    If you are having a problem charging it on one side, please try the other side.

    Please try not to let the battery get less than 20% charged.

    If for some reason you cannot power on the chromebook, please try the following:

    Unplug the Chromebook from the charger.
    Then, hold the power button down for 8 seconds.
    Finally, release the power button, plug back in to the charger and press the power button normally to power on.

    If the Chromebook still does not power on press and hold power for 8 seconds again (you can leave the charger plugged in), release power then press the refresh key and the Power button and release both keys.

  • I think my Screen is Broken

    A Broken screen or Nonfunctional Screen will look dark even when the power light is on or you will see a faint back light.
    The Technology Department will have to replace the screen at no cost to the user.

     

    If the screen is broken it will look like this

    brokenscreen

    The Technology Department will have to replace the screen. This does come at a cost, please contact your school for more information. 

     

  • "Chrome OS is missing or damaged"

    Please try rebooting if this does not resolve the issue the Technology Office will have to repair the device for you.

  • Chromebook has no WIFI

    Power on your chromebook

    Click on the wifi symbol at the bottom right hand corner of the screen

     

    click on your wifi 

     

    Click on Forget 

    Now connect your wifi again. This tends to clear out any issues you may have with wifi. 

  • Websites are not loading

    On occasion you will need to clear your chromebooks cache. 

    In Chrome

    1. On your computer, open Chrome.
    2. At the top right, click More More.
    3. Click More tools and then Clear browsing data.
    4. At the top, choose a time range. To delete everything, select All time.
    5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    6. Click Clear data.
  • Chromebook Screen is Magnified

    Magnify your screen

    You can zoom in on your screen, like you're using a magnifying glass.

    Magnify your whole screen

    To quickly magnify your entire screen, press Ctrl + Search  + or press Ctrl + Launcher  + m.

    1. At the bottom right, select the time. Or press Alt + Shift + s.
    2. Select Settings .
    3. At the bottom, select Advanced.
    4. In the "Accessibility" section, select Manage accessibility features.
    5. Under "Display," turn on Enable fullscreen magnifier.
    6. To choose your zoom level, next to "Fullscreen zoom level," select Down arrow .
  • My Chromebook's Login screen doesn't look right.

    chromebooklogin

  • Keyboard keys not working

    First turn off your Chromebook completely (don't just close the lid). 

    Next, hold down the Refresh Refresh keyboard icon key and then press and hold the Power button. Hold both down for 10 seconds.
    Release the Refresh key and then the Power button and your Chromebook will restart. If it doesn't start, press Power again.
  • My Microphone won't work on my Chromebook

    Locate the 3 dots in the corner of your chrome browser
    chromedots

    On the drop down Menu click on SETTINGS

    Next type in Microphone hit enter

    microphonesearch

    scroll down and click on SITE SETTINGS

    sitesettingsmicro

    Click On Microphone
    Microphoneclick

    Your setting should look like this.

    microphonesettings

    Make sure Ask Before Accessing is ON if it is not turn it to ON. If it is already On turn it OFF then ON again

  • My camera is blocked on my chromebook

    Locate the 3 dots in the corner of your chrome browser
    chromedots

    On the drop down Menu click on SETTINGS

    Type in Camera

    cameratype

    scroll down and click on SITE SETTINGS

    camera

    Click on Camera
    cameraclick

    Your setting should look like this
    camerasettingsgoogle

    Make sure Ask Before Accessing is ON if it is not turn it to ON. If it is already On turn it OFF then ON again

  • My Chromebook keyboard is not working

    keyboardreboot

    dellchromebookkeyboard

  • My Chromebook Mouse/touch pad is not working

    1. Make sure there is no dust or dirt on the touchpad. A good cleaning may be in order. Use a soft cloth to wipe away any dust or dirt that's on the touchpad. Also, use a can of compressed air to puff out anything that's in the cracks or under the touchpad.

    2. Drumroll your fingers on the touchpad for ten seconds. Drumming your fingers on the touchpad causes vibration, which can loosen specks of dirt and jostle the debris out of the way.

    3. Press the Esc key several times. The Esc key stops loading the current page. If something on the page is causing your computer to malfunction or freeze, pressing Esc a few times can interrupt the process and get things back to normal.

    4. Turn the Chromebook off, then back on again. There's a reason why everyone in tech support says to restart your computer. It often works. Press and hold the Power button until the Chromebook turns off, give it a full minute, then turn it back on.

    5. Perform a hard reset. A hard reset of your Chromebook doesn't affect any files on the computer, but it can resolve several problems. Hold the Power button until the Chromebook turns off, then press the Power and Refresh buttons at the same time to reboot and reset the computer.

    6. Change how the touchpad works. Go to Settings > TouchPad and turn off features like tap-to-click, touchpad acceleration, and touchpad speed. Changing that behavior might get the touchpad working again.

    If the above steps do not resolve your issue you can use an external mouse and schedule a time for the Technology Office to repair your chromebook. 

  • Chromebook crashes or freezes

    If your Chromebook is crashing or freezing:

    1. Turn off your Chromebook, then turn it back on.
    2. Close all your apps and browser windows.
    3. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the page: Ctrl + Shift + r.
    4. If you've installed any new apps or extensions recently, uninstall them.
    5. Reset your Chromebook.
    6. Recover your Chromebook.
  • Can I customize my Chromebook?

    We realize that customizing your chromebook is fun and helps it stand out from everyone else's chromebook

    You can customize your chromebook with a protective cover

    casechromebook

    There are many different styles, check your model number to insure a proper fit.

    Once you have your case on you can put stickers on it. HOWEVER please do not put stickers DIRECTLY on your chromebook. There may be a time your chromebook needs to be replaced or could be used for another student or staff member. Peeling stickers off equipment is time consuming and could damage the device. 

  • What extensions can I use on a school-owned chromebook?

    Teachers can request that extensions be added to our list of "allowed" extensions. We cannot risk unblocking all extensions as there are some that are not safe to run in a school environment.  Teachers can request extensions by contacting the District Technology Office.